Privacy Policy

EfilePermit is a private filing assistance service operated by Gov Electronic Filing Svc LLC (“EfilePermit,” “Gov Electronic Filing,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.efilepermit.com/ (the “Site”), request information, purchase or use our services, communicate with us, or otherwise interact with EfilePermit (collectively, the “Services”).

By using the Site or Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular use of personal information, we will request that consent separately.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through:

• the EfilePermit website;
• online application and order forms;
• checkout and payment processes;
• customer-service communications;
• email, SMS/text, and telephone communications;
• uploaded documents;
• government filing assistance;
• cookies, pixels, analytics, and similar technologies;
• advertising and marketing interactions; and
• other interactions relating to the Services.

This Privacy Policy does not govern the privacy practices of government agencies, payment processors, or other third parties that maintain their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and the Services you request.

A. Contact and Identifying Information

We may collect:

• first and last name;
• business name;
• mailing address;
• business address;
• residential address when required for a filing;
• email address;
• telephone or mobile number;
• job title or role;
• customer or order number; and
• other identifiers you provide.

B. Business and Filing Information

To prepare or assist with government registrations, we may collect:

• legal business name;
• trade name or DBA;
• entity type;
• state of formation;
• formation date;
• business addresses;
• business activities;
• ownership information;
• officer, director, member, manager, partner, or responsible-party information;
• expected or historical sales information;
• locations where business is conducted;
• products or services sold;
• existing permits or registration information;
• filing history;
• government correspondence; and
• other information required by the applicable Government Agency.

C. Government, Tax, and Sensitive Identifiers

Certain government applications may require information such as:

• Employer Identification Number (“EIN” or “FEIN”);
• Social Security number or portions of a Social Security number;
• Individual Taxpayer Identification Number;
• state tax identification numbers;
• driver’s license or other government-issued identification;
• date of birth;
• signatures;
• authentication or verification information; and
• other information required by a Government Agency.

We collect this information only when reasonably necessary to provide the Services, verify identity or authority, prevent fraud, comply with law, or satisfy government filing requirements.

We do not use Social Security numbers, tax identification numbers, government-issued identification numbers, identity documents, account passwords, or financial account credentials for advertising or promotional marketing.

D. Transaction and Payment Information

We may collect information relating to transactions, including:

• products or Services purchased;
• transaction amount;
• payment status;
• billing address;
• payment method type;
• refunds;
• chargebacks; and
• transaction history.

Payment card information may be collected and processed by our third-party payment processors. We may receive limited payment-related information, such as the card type, last four digits, transaction identifier, or payment status, but we do not necessarily receive or store full payment card numbers.

E. Communications

When you communicate with us, we may collect:

• emails;
• text messages;
• customer-service requests;
• telephone call information;
• chat messages;
• form submissions;
• responses to surveys;
• feedback; and
• other correspondence.

Where permitted by law, calls may be monitored or recorded for quality assurance, training, security, documentation, and dispute-resolution purposes. Where notice or consent is required by law, we will provide it.

F. Internet, Device, and Usage Information

When you use the Site, we and our service providers may automatically collect:

• IP address;
• browser type;
• device type;
• operating system;
• device identifiers;
• referring and exit pages;
• pages viewed;
• links clicked;
• dates and times of visits;
• approximate location derived from IP address;
• advertising identifiers;
• cookie identifiers;
• interactions with forms;
• interactions with advertisements; and
• other website or application usage information.

G. Marketing and Preference Information

We may collect:

• communication preferences;
• marketing opt-in and opt-out status;
• email engagement;
• text-message engagement;
• advertising interactions;
• interests in EfilePermit products or Services;
• state or filing interests;
• prior purchases;
• customer relationship information; and
• records showing when, where, and how consent was provided or withdrawn.

H. Inferences

We may create reasonable inferences from information described above to:

• personalize communications;
• identify Services that may be relevant to you;
• improve the Site;
• measure marketing effectiveness;
• detect fraud; or
• understand customer interests.

We do not use highly sensitive filing information such as Social Security numbers or government identification documents to create advertising profiles.

3. Sources of Personal Information

We may collect personal information:

• directly from you;
• from an authorized representative acting for you;
• from your business;
• from forms and documents you submit;
• from publicly available government or business records;
• from Government Agencies in connection with filings we assist with;
• from payment processors;
• from service providers;
• from analytics and advertising providers;
• from fraud-prevention and identity-verification providers;
• from referral sources; and
• automatically when you interact with our Site or communications.

4. How We Use Personal Information

We may use personal information to:

• provide, operate, and improve the Services;
• prepare and review applications;
• submit or assist with submitting government filings;
• identify filing procedures and applicable Government Agencies;
• communicate with Government Agencies where authorized;
• respond to requests for additional information;
• verify identity and authority;
• process payments and refunds;
• prevent, investigate, and respond to fraud or misuse;
• provide customer service;
• send filing updates and transactional communications;
• maintain customer and filing records;
• comply with legal and regulatory requirements;
• enforce our Terms of Use;
• protect our rights, customers, systems, and business;
• analyze Site usage and performance;
• improve our products, Services, and customer experience;
• conduct analytics and research;
• advertise and market EfilePermit and related services offered by Gov Electronic Filing Svc LLC;
• personalize marketing based on information such as your state, business type, filing interests, prior purchases, and interactions with us;
• measure advertising and marketing performance;
• create audiences for advertising where permitted by law; and
• carry out other purposes disclosed to you at the time information is collected or with your consent.

5. Government Filing Uses

When you request filing assistance, you authorize us to use the information you provide as reasonably necessary to perform the requested Services.

This may include disclosing information to:

• Departments of Revenue;
• Departments of Taxation;
• Secretaries of State;
• state, county, or municipal agencies;
• government filing portals;
• government contractors;
• identity-verification systems; and
• other entities involved in processing the requested registration.

Government Agencies are independent entities and may maintain their own records according to applicable law and their own privacy practices.

Once information is submitted to a Government Agency, EfilePermit may not be able to modify, delete, or control information maintained by that agency.

6. Marketing and Promotional Communications

We may use appropriate contact, commercial, preference, and interaction information to communicate with you about EfilePermit and related products or services offered by Gov Electronic Filing Svc LLC.

Marketing communications may include:

• filing and registration services;
• renewal or compliance-related services;
• new EfilePermit features or Services;
• special offers;
• discounts;
• reminders;
• educational content;
• surveys;
• promotions; and
• services we believe may be relevant to your business.

Marketing communications are separate from transactional communications relating to an order or filing you requested.

A. Marketing Email

We may use your email address to send commercial or promotional email where permitted by law.

Marketing emails will provide a method to unsubscribe from future marketing emails.

If you unsubscribe from marketing email, we may continue to send non-marketing communications that are reasonably necessary to:

• provide Services you requested;
• communicate about an active order;
• respond to you;
• provide account or security notices;
• send legally required notices; or
• otherwise administer our relationship with you.

We may use third-party email providers to send communications on our behalf. Those providers may process your email address and related engagement information for purposes of providing services to EfilePermit.

B. Marketing SMS and Text Messages

Where required by applicable law, we will obtain appropriate consent before sending marketing or promotional SMS or text messages.

If you separately consent to marketing texts, you authorize EfilePermit and service providers acting on EfilePermit’s behalf to send marketing and promotional text messages to the telephone number you provided, including through automated technology where permitted by law.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any product or Service.

You may withdraw consent to marketing text messages at any time by replying STOP to a marketing text or by contacting us using the information in the “Contact Us” section below. We may send a confirmation message acknowledging your opt-out.

C. Marketing Telephone and Voice Calls

Where required by applicable law, we will obtain appropriate consent before making marketing or promotional calls.

If you separately provide the required consent, you authorize EfilePermit, operated by Gov Electronic Filing Svc LLC, and service providers acting on EfilePermit’s behalf to contact the telephone number you provided for marketing or promotional purposes.

Depending on the consent you provide and applicable law, these communications may include:

• calls placed by a live representative;
• calls made using automated dialing technology;
• artificial voice calls;
• prerecorded voice calls; and
• AI-generated or synthetic voice technology where legally permitted and appropriately disclosed.

Consent to receive automated, artificial-voice, prerecorded-voice, or other marketing calls for which consent is legally required is not a condition of purchasing any product or Service.

You may withdraw marketing-call consent by telling us during a call, using any opt-out mechanism provided, or contacting us using the information below.

We will maintain internal do-not-call records and honor valid opt-out requests as required by applicable law.

D. Consent Records

Where consent is required, we may retain records relating to that consent, including:

• telephone number or email address;
• date and time of consent;
• the disclosure presented when consent was obtained;
• form or webpage through which consent was provided;
• consent status;
• IP address or other technical information associated with the consent;
• withdrawal or opt-out requests; and
• other records reasonably necessary to demonstrate compliance.

E. Service Providers Acting on Our Behalf

We may use vendors to provide email, SMS, telephone, customer-relationship-management, and marketing services on our behalf.

Such service providers may use personal information to perform services for us, subject to contractual restrictions and applicable law.

We do not authorize our service providers to use your telephone number or email address for their own unrelated independent marketing unless you separately consent or applicable law otherwise permits it.

7. Transactional and Service Communications

When you provide contact information in connection with an order, application, inquiry, or Service, we may use that information to communicate with you about the transaction or relationship.

These communications may include:

• order confirmations;
• application questions;
• requests for documents;
• filing updates;
• government requests;
• verification messages;
• deadlines;
• payment or refund information;
• security notices;
• customer-service responses; and
• other non-marketing communications necessary to provide or administer the Services.

Opting out of marketing communications does not prevent us from sending these non-marketing communications where permitted by law.

8. Cookies, Analytics, and Advertising Technologies

We and third parties that provide services to us may use:

• cookies;
• pixels;
• web beacons;
• tags;
• software development kits;
• local storage;
• advertising identifiers; and
• similar technologies.

These technologies may be used to:

• operate the Site;
• remember preferences;
• maintain security;
• prevent fraud;
• understand how visitors use the Site;
• improve Site performance;
• measure advertising;
• personalize advertising;
• understand whether advertisements result in visits or purchases; and
• create or reach audiences that may be interested in our Services.

Depending on the technology, our configuration, and applicable state law, disclosure of certain identifiers or Internet activity to advertising platforms may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when we do not receive money in exchange.

Where required by applicable law, we provide methods to opt out of such uses.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy.

A. Government Agencies

We may disclose information to Government Agencies and related systems when necessary to provide filing assistance or otherwise at your direction.

B. Service Providers and Contractors

We may disclose information to vendors that provide services such as:

• website hosting;
• cloud storage;
• payment processing;
• customer support;
• email delivery;
• SMS delivery;
• telephone services;
• document processing;
• electronic signatures;
• identity verification;
• fraud prevention;
• cybersecurity;
• analytics;
• advertising;
• customer relationship management; and
• professional services.

These providers may process information only as permitted by their agreements with us and applicable law.

C. Advertising and Analytics Partners

We may disclose certain identifiers, commercial information, and Internet or device activity to analytics and advertising partners to measure performance, understand audiences, personalize advertising, or conduct targeted advertising where permitted by law.

We do not disclose Social Security numbers, tax identification numbers, government identification documents, account passwords, or financial account credentials to advertising partners for targeted advertising.

D. Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors as reasonably necessary.

E. Legal, Safety, and Compliance Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• comply with law, regulation, subpoena, court order, or legal process;
• respond to a lawful government request;
• investigate fraud or unlawful activity;
• protect the rights or safety of EfilePermit, our customers, or others;
• enforce agreements; or
• establish, exercise, or defend legal claims.

F. Business Transactions

If Gov Electronic Filing or EfilePermit is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

G. With Your Direction or Consent

We may disclose information to other parties when you direct us to do so or provide consent.

10. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, certain uses of advertising or analytics technologies may constitute a “sale” or “sharing” of personal information, or “targeted advertising,” under some U.S. state privacy laws.

Depending on our advertising practices and applicable law, the categories of information involved may include:

• identifiers such as cookie or device identifiers;
• Internet or electronic network activity;
• commercial information;
• approximate location; and
• advertising or marketing interactions.

You may exercise applicable rights to opt out of sale, sharing, or targeted advertising through:

[YOUR PRIVACY CHOICES URL]

Where required by law, we also process recognized browser-based opt-out preference signals, such as the Global Privacy Control (“GPC”), in accordance with applicable law.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

11. Sensitive Personal Information

Some information required for a government filing may qualify as sensitive personal information under applicable law.

This may include Social Security numbers, government identification information, account credentials, or other information required to verify identity or complete a filing.

We use sensitive personal information only for purposes reasonably necessary and proportionate to:

• provide the Services you requested;
• complete or assist with government filings;
• verify identity or authority;
• prevent fraud;
• secure our Services;
• comply with applicable law; or
• establish or defend legal claims.

We do not use sensitive filing information such as Social Security numbers, government identification documents, tax identification numbers, or financial account credentials for targeted advertising or promotional profiling.

Where applicable law provides a right to limit certain uses of sensitive personal information, you may exercise that right using the methods described in this Privacy Policy.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• complete Services;
• maintain business and filing records;
• comply with tax, accounting, legal, and regulatory requirements;
• document customer authorization and consent;
• resolve disputes;
• prevent fraud;
• enforce agreements; and
• defend legal claims.

Retention periods vary depending on the type of information, the nature of the Service, legal requirements, and operational needs.

We may retain records of marketing consent and opt-out requests for as long as reasonably necessary to document and honor your communication preferences and comply with applicable law.

When personal information is no longer reasonably necessary, we may delete, de-identify, or anonymize it, subject to legal and operational requirements.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure.

You are responsible for protecting any passwords, authentication codes, or account credentials in your possession.

If you believe your information has been compromised in connection with EfilePermit, please contact us promptly.

14. Your Communication Choices

Email

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in our marketing emails.

SMS/Text

You may opt out of marketing text messages by replying STOP or following another opt-out method provided in the message.

Telephone

You may request that we stop marketing telephone calls by telling the caller that you do not wish to receive further marketing calls or by contacting us.

Advertising

Where applicable, you may opt out of sale, sharing, or targeted advertising through:

[YOUR PRIVACY CHOICES URL]

Changing marketing preferences does not prevent us from communicating with you about existing orders, filing requests, security matters, legal notices, or other non-marketing matters.

15. U.S. State Privacy Rights

Depending on your state of residence and whether the applicable law applies to EfilePermit, you may have rights concerning your personal information, such as the right to:

• confirm whether we process your personal information;
• access personal information;
• obtain a copy of personal information;
• correct inaccurate personal information;
• request deletion of personal information;
• obtain data portability;
• opt out of the sale of personal information;
• opt out of sharing for cross-context behavioral advertising;
• opt out of targeted advertising;
• opt out of certain profiling;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal a decision concerning a privacy request; and
• receive equal service without unlawful discrimination for exercising privacy rights.

These rights are subject to applicable legal exceptions.

To submit a privacy request, contact us at:

customercare@efilepermit.com

or use:

[PRIVACY REQUEST FORM / YOUR PRIVACY CHOICES URL]

We may need to verify your identity before processing a request. Verification requirements will depend on the nature of the request and the information involved.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may separately verify your identity.

If applicable law provides a right to appeal our decision, you may submit an appeal using the same contact method and clearly identify the request as an appeal.

16. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents where the California Consumer Privacy Act, as amended (“CCPA”), applies.

During the preceding 12 months, we may have collected the following categories of personal information, depending on how a consumer interacted with us:

We collect these categories from the sources and for the purposes described elsewhere in this Privacy Policy.

We may disclose these categories to Government Agencies, service providers, contractors, payment processors, professional advisors, and other recipients described in this Privacy Policy.

We do not sell personal information for money.

Our use of advertising and analytics technologies may constitute “sharing” or a “sale” under the CCPA even if no money is exchanged. Where applicable, California consumers may opt out through [YOUR PRIVACY CHOICES URL] or by using a legally recognized opt-out preference signal such as GPC.

We do not use or disclose sensitive personal information for purposes of inferring characteristics about consumers or for targeted advertising.

California residents may have rights to know, access, correct, delete, and obtain information about personal information we collect, use, disclose, sell, or share, and may have rights to opt out of sale or sharing and limit certain uses of sensitive personal information.

We will not unlawfully discriminate against a consumer for exercising applicable CCPA rights.

17. Browser Privacy Signals

Some browsers or extensions allow users to send privacy preference signals.

Where required by applicable law, we recognize and process qualifying opt-out preference signals, including Global Privacy Control, for the browser or device sending the signal and, where required and reasonably identifiable, for the associated consumer account.

Because these signals may operate at the browser or device level, you may need to enable the signal separately on each browser or device you use.

18. Third-Party Websites and Government Portals

The Site may link to government websites and other third-party websites.

EfilePermit does not control the privacy practices of those sites.

When you visit a Government Agency or third-party website, that entity’s privacy policy and terms apply.

A link to a Government Agency does not mean that the agency sponsors, endorses, approves, or is affiliated with EfilePermit.

19. Children’s Privacy

The Site and Services are intended for adults and businesses and are not directed to children under 18.

We do not knowingly solicit personal information from children for purposes of purchasing the Services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, information practices, technology, or legal requirements.

When we update the Privacy Policy, we will revise the “Last Updated” date at the top of the page.

Where required by law, we may provide additional notice or request consent before materially changing how we use previously collected personal information.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

EfilePermit Operated by Gov Electronic Filing Svc LLC Website: https://www.efilepermit.com/ Email: customercare@efilepermit.com Mailing Address: 2510 South Lamar Blvd, Suite 220, Austin TX 78704